Frequently Asked Questions

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Frequently Asked Questions

WHAT IS YOUR WARRANTY POLICY?

LIMITED WARRANTY POLICY

Trim-Lok, Inc. warrants all products to be free from defects in material and workmanship for a period of ninety (90) days from date of purchase. This warranty does not include damage to products resulting from accident, misuse, improper installation or storage, and unauthorized alterations.

Trim-Lok’s warranty obligation shall be limited to furnishing substitute products for original products, which in Trim-Lok’s sole judgement, have proven defective in material or workmanship within the ninety (90) day warranty period.

Any implied warranties of merchantability or propriety for any particular purpose, shall be strictly limited in duration to that of the express warranty set forth above. In no event shall Trim-Lok be liable for any special, incidental or consequential damages resulting from the manufacture, sale, or use of these products under any legal theory. Said damages shall include, but not be limited to, lost profits, damage to property, or damages for personal injury. Trim-Lok’s liability shall in no case
exceed the price paid for the product claimed to be defective.

 

WHAT IS YOUR ORDER VERIFICATION POLICY?

ORDER VERIFICATION POLICY

Pricing, quantities, minimums, etc. quoted on Trim-Lok.com are subject to change at the discretion of Trim-Lok, Inc. All orders are subject to verification of correct information, pricing, and inventory availability. IF your order meets criteria, it will be processed within 3-5 business days. A sales representative will contact you if your order needs any modifications. There may be variations in product availability pricing, shipping costs as well as dimensional differences between those listed on the site and the actual part.

 

WHAT IS YOUR RETURN POLICY?

RETURN POLICY

Trim-Lok will not accept returns without prior authorization and an RMA number issued and marked on the return merchandise. Returns may be subject to shipping and restocking charges of  25% percent of your order value or $50.00, which ever is greater.

 

WHAT IS YOUR OVER /UNDER POLICY?

OVER / UNDER POLICY

Trim-Lok reserves the right to ship and bill up to 10% over and under quantity ordered on all parts.

 

WHAT IS YOUR QUALITY POLICY?

QUALITY POLICY

Customer satisfaction is our number one priority. Our objective is to ship quality and reliable products to all of our valued customers. Our goal is to maintain a Quality Management System that meets or exceeds the requirements specified in the ISO 9001:2015 / IATF 16949:2016 Standard.

We are continuously improving the manufacturing process, products and service, without compromising quality, to meet or exceed the expectations of our customers.

 

WHAT IS YOUR ENVIRONMENTAL POLICY?

ENVIRONMENTAL POLICY

Trim-Lok/RTP recognizes environmental protection as one of our guiding principles and a key component of sound business performance. We are committed to providing quality trims and seals in a manner that ensures a safe and healthy workplace for our employees and minimizes our potential impact on the environment. We will operate in compliance with all relevant federal, state and local environmental legislation and we will strive to use pollution prevention and environmental best practices in all we do

We will achieve this goal by the following:

• Integrate the consideration of environmental concerns and impacts into all of our decision making and activities.

• Promote environmental awareness among our employees and encourage them to work in an environmentally responsible manner.

• Train, educate and inform our employees about environmental issues that may affect their work.

• Reduce waste through re-use and recycling and by purchasing recycled, recyclable or re-furbished products and materials where these alternatives are available, economical and suitable.

• Promote efficient use of materials and resources throughout our facility including water, electricity, raw materials and other resources, particularly those that are non-renewable.

• Regularly communicate our environmental program to our customers and the public and encourage them to support it.

• Strive to continually improve our environmental performance by periodically reviewing our environmental policy in light of our current and planned future activities.

To achieve the above, Trim-Lok, Inc. will establish and maintain an environmental management system and review requirements, establish targets for continuous improvement and measure our progress.

 

NOTE:  Some ingredients used in these products, or their component materials, may not be compatible with certain surfaces. These ingredients may cause staining and or other consequential damages.